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About Us Spa Accessory are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the "Contact Us" button.
Our Contact details:
Spa Accessory
4 Tavistock Court
Newbottle
Houghton-Le-Spring
Co. Durham
DH4 4UB
Phone: 0845 0507596
Fax: 0871 9942175
Email: service [at] spaaccessory [dot] co [dot] uk
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for the details that we need to be able to complete your order.
We accept most major credit & debit cards (not Amex). We do not debit your card for any item until it is ready to ship. Backordered items are not charged until they are shipped. Please contact us if you wish to pay by another method (cheque, bacs etc)
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling Standard shipping charges are to mainland UK only. Scottish Highlands and Islands, Jersey, Isle of Man etc. will incur a surcharge. You will be informed of this before the order is shipped and offered the opportunity to accept the charge or cancel the order.
Your order will be sent to you via courier or Royal Mail. The method used will be at our discretion.
Where a courier is used, a "next working day" service will be specified. This is not a guaranteed service and will conform to the couriers description of the service. |
| Delivery Schedule Stocked items will usually be despatched within two working days. Any longer delays will be notified. |
| Back Orders If an item is not in stock, we will back order it for you. You will always be emailed with the option to change/cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, VAT at the current rate is added. All prices include VAT. |
| Credit Card Security You will be passed to HSBC's Secure ePayments server to make payment via Realex Global Iris Payments. 128 bit SSL data encryption is used to keep your details safe. Your details remain within the HSBC secure environment at all times. they are not passed to us. We only receive a notification that payment has been made successfully. |
| Guarantee We guarantee your satisfaction. If you are not satisfied with your purchase please contact us to discuss options. |
Reaching Us If you need to reach us, please email us using the "Contact Us" button.
Alternatively, you can call on 0845 0507596 or write to us at
4 Tavistock Court
Newbottle
Houghton-Le-Spring
Co. Durham
DH4 4UB
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Privacy Policy Spa Accessory do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
We may from time to time send e-mail newsletters containing product information and details of voucher code offers. If you wish not to receive these, please return the e-mail to us and we will remove you from the recipient list.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy If you are not happy with your purchase, you can return it to us. To be returned the goods and packaging must be in original, new condition. The cost of returning the item is to be bourne by the cutomer. Please contact us to obtain authorisation to make the return.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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Best Sellers:
- UF0031
- LaMotte Insta Test 3 (50 Strips)
New Products EcoOne Monthly £9.60 Powerful yet gentle spa water formula that naturally solves most spa water treatment problems.
Reduces Spa Maintenance
Recommended for users with skin and chemical sensitivities
Use with Eco One Enzyme Active
find out more EcoOne Filter One £9.60 226g
Penetrates and cleans deep inside the filter without the use of harsh acids or bleaches.
Non Foaming Formula
Up to 15 uses per bottle
find out more EcoOne Enzyme Active Filter Booster EcoOne Pipe Cleanser £9.60 226g
Fast acting, Non Foaming Formula
Utilises a proprietry blend of alkaline cleansing agents and non-foaming surfactants to penetrate deep inside the spa's plumbing and equipment to scrub away biofilm and organic, mineral and chemical contaminents.
find out more Fi-Clor Oxy-Brite 35g £2.08
Concentrated Oxidiser and Clarifier.
To keep spa water sparkling clean & crystal clear.
Eliminates non-filterable spa contaminents.
Reduces sanitiser demand.
Quick dissolving with no residue.
Convenient single dose.
find out more
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